Refund Policy for TommyDClothing

At TommyDClothing, we want you to be completely satisfied with your purchase of our small decorations. If for any reason you are not happy with your order, we offer a straightforward refund process subject to the terms and conditions outlined below. This Refund Policy applies to all purchases made through our website (w ww.to mmydc lothi ng.co m) and is designed to be transparent, fair, and easy to understand.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

Return Window: You must initiate a refund request within 60 days of the date your order is delivered to you. Requests made after this 60-day period will not be processed.
Product Condition: The item(s) being returned must be in their original, unused, and undamaged condition, with all original tags, packaging, and accessories intact. Items that show signs of wear, use, damage, or alteration (e.g., scratches, stains, missing parts) will not be eligible for a refund.
Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email, order number, or receipt. This helps us verify your transaction and process your request efficiently.
Exceptions: Custom-made or personalized decorations are non-refundable unless they arrive damaged or with a manufacturing defect (see Section 3 for defect-related refunds).

2. How to Initiate a Refund Request

To start the refund process, please follow these steps:

Contact Our Support Team: Reach out to our customer service team at [email protected]. In your email, include:

Your full name and contact information (email and phone number, if provided at checkout).
Your order number (found in your order confirmation email or account order history).
A clear description of the item(s) you wish to return and the reason for the refund request.
Optional (but helpful): Photos of the item(s) and packaging (especially if the item is damaged or incorrect).

Receive Return Instructions: Our team will review your request within 1-2 business days. If your request is approved, we will send you detailed return instructions, including a pre-paid shipping label (where applicable) and the address to send the item(s) back to.

Global Free Shipping for Returns: We offer free return shipping worldwide for eligible refund requests. You will not be charged any shipping fees to send the item(s) back to us.

Ship the Item(s): Package the eligible item(s) securely (using the original packaging if possible) and attach the provided pre-paid shipping label. Drop off the package at the designated shipping carrier location as instructed. Please keep the shipping tracking number for your records—this allows you to monitor the return delivery status and helps us locate your package once it arrives.

3. Refunds for Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping: Visible damage to the item or packaging at the time of delivery.
Manufacturing defective: Has a fault or flaw that existed before shipping (e.g., broken parts, faulty craftsmanship, incorrect material).
Incorrect: Not the item you ordered (e.g., wrong design, wrong color, wrong size).

Please contact us within 7 days of delivery with photos of the damaged/defective/incorrect item and its packaging. We will:

Either process a full refund (no need to return the item in some cases, such as severely damaged goods) or
Arrange for a free replacement to be sent to you (if the item is still in stock).

For these cases, you will not be required to pay any additional fees, and we will cover all shipping costs related to the return (if a return is needed) and replacement.

4. Refund Processing Timeline and Method

Refund Approval: Once we receive and inspect your returned item(s) (typically 3-5 business days after delivery to our warehouse) and confirm they meet our eligibility criteria, we will approve your refund.
Processing Time: After approval, refunds will be processed within 5-10 business days. The exact time it takes for the refund to appear in your account depends on your payment method and financial institution:
Credit/Debit Cards: Refunds usually take 3-7 business days to reflect in your card statement (varies by card issuer).
PayPal: Refunds are typically credited to your PayPal account within 1-3 business days.
Refund Currency: All refunds will be issued in United States Dollars (USD), the same currency used for your original purchase. Currency conversion rates (if applicable) will be determined by your payment provider at the time the refund is processed—TommyDClothing is not responsible for any fees or rate differences incurred during conversion.
Refund Amount: You will receive a full refund of the purchase price of the eligible item(s). Shipping costs paid at checkout (if any—note: we offer global free shipping on all orders, so this rarely applies) will also be refunded if the return is due to our error (e.g., damaged, defective, or incorrect item).

5. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

Custom-made or personalized decorations (unless damaged or defective upon arrival).
Items returned after the 60-day return window.
Items that are used, damaged, or altered by you (not due to shipping or manufacturing issues).
Gift cards (both physical and digital) purchased through TommyDClothing—gift cards are non-refundable and non-transferable.

6. Cancellations vs. Refunds

If you wish to cancel an order before it has been shipped (we typically ship orders within 1-3 days of purchase), please contact us immediately at [email protected]. If cancellation is approved (i.e., the order has not left our warehouse), we will process a full refund within 5-10 business days, following the same timeline and method as outlined in Section 4. Once an order has been shipped, you will need to follow the refund process outlined in Sections 1-4 (as cancellations are no longer possible).

7. Questions or Issues

If you have any questions about our Refund Policy, need help with a refund request, or encounter issues with your refund, please do not hesitate to contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days and resolve any issues promptly.

By making a purchase through TommyDClothing, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We reserve the right to update or modify this policy at any time—any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website and services after changes are made constitutes acceptance of the revised policy.

Last Revised: 2025.09.18