Shipping Policy for TommyDClothing

At TommyDClothing, we strive to get your favorite small decorations to you as quickly and smoothly as possible—no matter where you are in the world. This Shipping Policy outlines our processes for order fulfillment, delivery timelines, shipping fees, and more, so you know exactly what to expect when you shop with us.

1. Order Processing & Fulfillment

After you place an order on our website (www.t ommyd cloth ing.c om), we begin processing it immediately to ensure fast delivery. Here’s what you need to know:

Processing Time: Most orders are processed within 1–3 business days (Monday to Friday, excluding weekends and major holidays). Processing includes verifying payment details, checking product availability, and preparing your items for shipment.
Order Confirmation: Once your order is processed and ready to ship, you will receive a shipping confirmation email with a tracking number (if available) and details about your delivery.
Inventory Updates: In rare cases, an item may be out of stock after you place an order. If this happens, our customer service team will contact you within 2 business days to offer a refund, replacement (if a similar item is available), or extended shipping timeline—whichever works best for you.

2. Delivery Timelines

We offer reliable shipping to every corner of the globe, with consistent delivery timelines regardless of your location. There’s no distinction between domestic and international delivery windows—here’s what to expect:

Estimated Delivery Time: After your order ships, delivery typically takes 6–12 business days. This timeline includes transit time with our trusted shipping carriers and may vary slightly based on local customs processing (for international orders) or unexpected delays (e.g., severe weather, carrier disruptions).
Customs & Duties (International Orders): For shipments outside of the United States, your package may be subject to local customs duties, taxes, or fees. These charges are determined by your country’s customs office and are the responsibility of the recipient (not TommyDClothing). We recommend checking with your local customs authority to understand potential costs before placing an order.
Remote Locations: Deliveries to remote areas (e.g., small islands, rural regions) may take an additional 1–3 business days due to limited carrier service. We will notify you if your location falls into this category and provide an updated delivery estimate.

3. Shipping Fees & Free Global Shipping

We believe shipping should never be a barrier to enjoying great decor—which is why we offer free standard shipping on all orders worldwide. There are no minimum purchase requirements, hidden fees, or regional restrictions for this offer.

No Extra Costs: You will never be charged for standard shipping, regardless of how many items you order or where you live. The price you see at checkout is the total price you pay (excluding customs duties/taxes for international orders, as noted in Section 2).
Shipping Methods: All orders are shipped via our standard, trackable shipping method (e.g., DHL eCommerce, USPS International, or local carrier partners). At this time, we do not offer expedited or express shipping options—our standard service is designed to balance speed and affordability for all customers.

4. Order Tracking

Once your order ships, you can easily track its progress to your door:

Tracking Information: A tracking number will be included in your shipping confirmation email. Click the link in the email to view real-time updates on your package’s location, estimated delivery date, and delivery status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
Tracking Limitations: In some regions, tracking updates may be less frequent or stop once the package enters your country’s local carrier network. If you don’t see updates for 3+ business days, contact our customer service team—we can help locate your package.
Lost or Missing Packages: If your tracking shows “Delivered” but you haven’t received your order, first check with neighbors, building management, or your local post office (packages are often left in secure locations). If you still can’t find it, contact us at [email protected] within 7 days of the “Delivered” status. We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost.

5. Address Changes & Order Cancellations

We process orders quickly, so address changes and cancellations are only possible within a narrow window:

Address Changes: If you need to update your shipping address, contact us at [email protected] within 24 hours of placing your order. Once your order has been processed (after 24 hours) or shipped, we cannot modify the address—this is to prevent delivery errors or lost packages.
Order Cancellations: To cancel an order, email us at [email protected] within 24 hours of purchase. If your order has not yet been processed, we will cancel it and issue a full refund (processed within 5–10 business days, per our Refund Policy). If processing has already started or the order has shipped, you will need to follow our return process (see our Refund Policy) to request a refund after receiving the package.

6. Damaged or Missing Items

If your package arrives damaged, or if items are missing from your order, please take the following steps:

Damaged Packages/Items: Inspect your package upon delivery. If the packaging is torn, dented, or wet, or if items inside are broken, take photos of the damage (including the shipping label) and contact us at [email protected] within 3 days of delivery. We will send a replacement for damaged items free of charge or issue a full refund—no need to return the damaged item (unless we specifically request it).
Missing Items: If your order is missing one or more items, check your order confirmation email to confirm the items were included in your purchase. Then contact us at [email protected] within 5 days of delivery, including your order number and a list of missing items. We will ship the missing items immediately or refund their cost if they are out of stock.

7. Questions & Support

If you have questions about shipping, need help tracking an order, or have issues with delivery, our customer service team is here to assist. Contact us at [email protected]—we respond to all inquiries within 2 business days and work to resolve issues quickly.

8. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in carrier services, shipping regulations, or customer needs. Any updates will be posted on this page with a revised “Last Revised” date. Your continued use of our website and services after changes are made constitutes acceptance of the updated policy.

Last Revised: 2025.09.18